INFORMATION
ORDER INFO
Shop orders: You will be guided through the process by the shopping cart and you can either pay via Paypal or Credit/Debit card.
On completion of the transaction you will receive an email notification from The Twig & Nibble Shop to say that your order is confirmed. If you paid via Paypal you will also receive an email from them, confirming the payment has gone through.
Subscriptions: You will only receive an email to confirm your payment from Paypal. The Twig & Nibble Shop does not send out confirmation of the subscription. Your first box should arrive within a few days, thereafter it will arrive after your monthly payment has come through. i.e if you signed up on the 20th your subsequent boxes will arrive after the 20th of each month.
On completion of the transaction you will receive an email notification from The Twig & Nibble Shop to say that your order is confirmed. If you paid via Paypal you will also receive an email from them, confirming the payment has gone through.
Subscriptions: You will only receive an email to confirm your payment from Paypal. The Twig & Nibble Shop does not send out confirmation of the subscription. Your first box should arrive within a few days, thereafter it will arrive after your monthly payment has come through. i.e if you signed up on the 20th your subsequent boxes will arrive after the 20th of each month.
POSTAGEThis is calculated by weight, and you may be able to get several items within the price bracket. Price is added on during the check-out process. Because of issues with parcels being lost we now use the following tracked delivery services. Royal Mail 48hr Tacked (for items up to 2kg) This service aims to deliver items in 2 to 3 working days and includes full online tracking, SMS/email recipient notifications and a SafePlace option if no one is home. Subscriptions are sent out by 2nd Class Royal Mail Hermes UK Economy (for items over 2kg) This service aims to deliver within 2 to 3 working days and provides an online tracking number. |
INTERNATIONAL SHIPPING
Royal Mail International Economy 3-5 days £6.10 up to 500g £10.90 over 500g |
PACKAGING
Natural products need natural packaging and it is with pride that we can say that all packing used is biodegradable and compostable.
We use Kraft paper bags, PLA and Natureflex™ gusset bags as well as natural cotton string and twine. Newspaper or recycled tissue paper is used as parcel packing and the boxes are sealed with gummed paper tape.
We use Kraft paper bags, PLA and Natureflex™ gusset bags as well as natural cotton string and twine. Newspaper or recycled tissue paper is used as parcel packing and the boxes are sealed with gummed paper tape.
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Some the clear bags used in the shop are made from 30 micron NatureFlex™ which is a compostable film made from wood pulp and sourced from managed locations. This film has excellent properties and is made from renewable, sustainable sources - an environmentally friendly choice. Due to the nature of this film, the manufacturer recommends that they bags are used within 6 months.
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PLA stands for Poly-lactic Acid and is made of renewable resources such as corn starch or sugar cane. It does not emit toxic fumes when incinerated and will also biodegrade over a period of 3-6 months in a composting system. Some of the bags and the clear round stickers are made from PLA
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These labels are made from Bagasse, a dry, pulpy residue left after the extraction of juice from sugar cane. It is compostable and biodegradable. We use them to seal the Natureflex and PLA bags after filling. |
Kraft Paper products
Kraft paper is a 100% biodegradable natural product. The pulp is made from long virgin fibres of maritime pine and is not bleached, to ensure minimum chemical processing and to retain the wood's natural colour. Kraft paper biodegrades entirely naturally. Just like the leaves from the trees, kraft paper decomposes naturally within a few weeks, returning to its initial form of cellulose fibres, which can be fully assimilated back into its original natural environment, with no adverse impact on nature or human health.
There are different compositions of 'Kraft' paper, varying in eco credentials and we are still researching this product to find the best one to use.
Kraft paper is a 100% biodegradable natural product. The pulp is made from long virgin fibres of maritime pine and is not bleached, to ensure minimum chemical processing and to retain the wood's natural colour. Kraft paper biodegrades entirely naturally. Just like the leaves from the trees, kraft paper decomposes naturally within a few weeks, returning to its initial form of cellulose fibres, which can be fully assimilated back into its original natural environment, with no adverse impact on nature or human health.
There are different compositions of 'Kraft' paper, varying in eco credentials and we are still researching this product to find the best one to use.